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Minivan | $41/day |
Minivan | $76/day |
Full-size SUV | $43/day |
Luxury | $61/day |
Luxury SUV | $45/day |
Luxury SUV | $70/day |
3 locations in Estes Park
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Reviews
2.0 Poor
Dec 2023
8.0 Very good
Dec 2021
4.0 Mediocre
May 2021
Pros:
Staff was friendlyCons:
I had to wait 75 minutes to pick up vehicle. They didn’t have the vehicle I had reserved (a cargo van)4.0 Mediocre
Mar 2021
Pros:
despite taking my reservation for a specific class of vehicle, they didnt honor it then they upcharged me for lesser class (4x4 pickup reserved, got a compact suv, its all they had) extra mystery charges on my credit card i will need to disputeCons:
honor reservations dont upcharge for a lesser car dont charge my credit card again for no reason2.0 Poor
Sep 2020
Pros:
We hated this experience. We needed an all wheel drive or 4 wheel drive vehicle for a trip and the location never bothered to contact us to let us know they did not have a vehicle for us. We arrived at Hertz and before the end of the day according to their GOOGLE and WEBSITE hours but the location was closed with shortened hours they never updated. We called Hertz to see if they would honor the rate for the following morning only to be told they could not find our reservation, as it was cancelled. We printed off the information to head back the following morning only to be told they had never even had a vehicle which would have met our needs. Either way, the trip had to be cancelled and was non refundable because we could not find a rental to meet our needs. We were given NO notice and I found that inexcusable.Cons:
Everything.2.0 Poor
Jul 2020
Cons:
Wasn’t open as indicated. Couldn’t get a car.3 locations in Estes Park
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Reviews
4.0 Mediocre
Mar 2021
Pros:
The pickup experience was shockingly poor. The vehicle size I rented was not available after getting a Lyft ride to get to the rental agency. I was told that I should have arrived at 8am if I wanted to get the car I reserved. Instead I was forced to accept a much smaller vehicle which was not going to carry the items I needed to transport. The attendant was kind, but my frustration was high.Cons:
Clear communication! I created the rental reservation the day before with the same attendant I picked up the vehicle from. He failed to inform me that I needed to arrive when the Enterprise opened in the morning or else risk not getting a vehicle in the class I needed. The only silver lining was paying less than I expected.8.4 Very good
Nov 2018
Pros:
Courteous and very pleasantCons:
they didn't let me know that they could pick me up and take me home...10.0 Wonderful
Apr 2017
Pros:
excellent customer service particularly alex8.0 Very good
Mar 2017
Pros:
The car was very roomy. I am a 6' woman and it was important to have leg room for my 10 hour drive. The young man, Gene who helped me get the car at the Enterprise in Loveland was very nice, professional and got me checked in very fastCons:
The car did not have cruise control. I would have liked to have been able to get a car with cruise control as I was driving on the highway on a 20 hour round trip. I think it should be something that you can request as not all cars have them.10.0 Wonderful
Feb 2017
Pros:
The staff is always so helpful and attentive at this Enterpise. My plan is to continue to use this location every time I go back to visit friends and family in Fort Collins. The customer service is top-notch.2 locations in Estes Park
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Reviews
4.4 Mediocre
Aug 2020
Pros:
No no noCons:
Staff was cold and distant unable to answer simple questions regarding the rental car was not there when I first returned the car left the car then had to return to bring the keys back when I return nobody was there had to call the number to make contact with someone all in all it was an experience I do not want to go through again6.0 Okay
Aug 2019
Cons:
Trying to make changes to the rental was the worst6.8 Okay
Jul 2019
Pros:
The 1 staff person was super busy, but managed to get us on the road fairly quickly. She also helped us change our drop off site a few days into our rental period.10.0 Wonderful
Jun 2019
Pros:
Staff was excellent , efficient and friendly and prepared, and the car was just right. One of the best car rental experiences we have had.Cons:
Can't think of anything.5.6 Fair
Oct 2017
Pros:
The car I ended up with was a nice, clean, Chevy Cruze.Cons:
Upon arrival they harassed me because I had made the reservation that same day. According to Avis, if you do so, you must call the pick-up branch to confirm availability. Since i had not been made aware of that, i hadn't done such. So, they were out Economy vehicles, and they refused me any vehicle without a substantial upcharge.8.4 Very good
Jul 2017
Pros:
Car was very clean and in excellent condition. Suffered a thrown rock and crack in windshield, which team handled well with no hassle on our part.Cons:
Limited selection of cars available and long line at check inOne location in Estes Park
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Reviews
10.0 Wonderful
Sep 2022
10.0 Wonderful
Sep 2022
Pick-up location | Estes Park |
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Car types | Van |
Rental locations | 0 |
Airport locations | 0 |