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Passenger van |
Commercial |
6 locations in New Carrollton
Filters
Reviews
10.0 Wonderful
Oct 2017
Pros:
Convenient, helpful to get the ride home.10.0 Wonderful
Apr 2017
Pros:
The service was quick and the car was decent.4.0 Mediocre
Jan 2017
Pros:
Waited 1.5 hours for a car, then I was transported to a different location to wait for a different car. The car I received was dirty and I received poor/erroneous return instructions.8.0 Very good
Oct 2016
Pros:
I loved the service from the rental car office, everyone was very nice, down to earth and willing to help me.Cons:
Kayak, you need to provide clear disclosure before taking peoples payments online. You need to disclose that the coverage you offer for insurance is different than Enterprise, and that there is a security deposit in addition to the cost of the rental. For credit cards it's $100 and for debit cards it's $200. So instead of paying $400 I paid over $600. I would not have been upset if you would have just said that at the time I made my reservation online.10.0 Wonderful
Aug 2016
Pros:
Quick easy and convenient. I would rent from them again.2 locations in New Carrollton
One location in New Carrollton
One location in New Carrollton
Filters
Reviews
4.0 Mediocre
Sep 2023
2.0 Poor
Feb 2021
Pros:
Nothing! The staff in Landover told me adding a second driver was free if I was married, which I am. Then when I dropped off the car they charged me for it. I reminded them what they told me and they said it was an error on their part but would not credit me. They should know their own policies and should have made things right by not charging me for their error!!Cons:
Staff should know Hertz policies and make their errors correct by not charging renters for their errors!! Staff told me to call customer service and they would not credit me either. I asked for a supervisor and she told me the supervisor would tell me the same thing. Very bad customer service. I read a review that said do not rent from this location but I gave it a try. I won’t make that mistake again!10.0 Wonderful
Jul 2020
Pros:
Staff was friendly and professionalCons:
Everything was great5.2 Fair
Dec 2018
Pros:
Friendly customer servicesCons:
I had to wait 20 minute for a dar to be ready10.0 Wonderful
Apr 2018
Pros:
The upgrade wasn’t free but it was only 5 extra dollars for a TWO step upgrade to a very nice FORD SUV& my reservation was only for a midsize car!Cons:
That it was only ONE employee working & like 5 people in line checking in.4.0 Mediocre
Jan 2018
Pros:
Car was well priced based on daily rate. I was comfortable with that size car despite me not thinking I would.Cons:
Rental Office: I had to probe to get direct answers to questions about cost (which never came, had to get the very simple answers from customer service). It ultimately felt like a chance to upsell instead of providing all options. Then was told I could not leave my car at the location by my contract agent. Upon leaving, I asked another agent, and without hesitation that agent informed me I could leave my car based on my short rental duration. Car: I appreciate the thorough inspection of the cars appearance, even taking pictures to ensure that the identifiable marks were caused before, smart. But there is more to a car than just what it looks like. The car had a "strong" smell upon entering, but it reached an entirely different level once the heat started blowing. It took 2 hrs with the window down to make it tolerable. I think they should always fumigate all vehicles before giving to the next renter. There was no window washing fluid. Window washing fluid isnt always necessary, but in the month of January with snow falling, it is imperative. I had to stop at gas stations periodically to use their squeegees. Contract: Fees and taxes almost equate to the value of the rental rateAlong with a 10 passenger van, rental companies in New Carrollton offer 6 passenger vans and 7 passenger vans.
Pick-up location | New Carrollton |
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Car types | Van, Minivan |
Rental locations | 1 |
Airport locations | 0 |