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Passenger van |
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5 locations in Raton
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Reviews
4.4 Mediocre
Mar 2020
Cons:
The car was dirty. I hope I don’t get charge for any of the scratches, I took pictures because none inspected the car. The drop off location was a mess their are no signal at the hotel I spent 30 min looking for the drop of, also there was no personnel present to check the car.10.0 Wonderful
Nov 2019
Pros:
During our pickup, Alex was courteous and professional. Our drop-off was expeditious and painless.2.0 Poor
Sep 2019
Pros:
Staff at the drop off were very rude there were multiple people upset and I had booked a full size car and got a Dodge Ram. The guy at drop off in Denver could’ve cared less. I will never rent from hertz again.Cons:
Everything!9.2 Wonderful
Aug 2018
Pros:
See above3.2 Poor
Jan 2017
Cons:
Abrupt manner of Customer Service Rep when turning in the car; not friendly at all. I left my wallet in the small airport and he didn't bother to call me that evening - even though he had all my contact information, and on a more personal note he knew exactly who I was because he knows my husband; Alamosa is a small town, everyone knows everyone. As a result, I didn't realize I didn't have the wallet until I was 2 hours out of town the next morning, driving to another state. I had to turn around and go back to Alamosa with three dogs in the car, adding a significant amount of time to my trip and discomfort to my animals. It may sound like a small matter, but the fact was that he could have very well made an effort to be human and try to get my wallet back to me - I would have gone to pick it up if I had known I'd left it, and I would have met him someplace else if that was necessary. His complete disregard of my situation was uncalled for and very unprofessional; a little bit of kindness goes a long way in this world, but apparently that's not important to Anthony at the Alamosa Hertz office.8.0 Very good
Dec 2016
Pros:
I returned the car to Alamosa and received prompt and courteous service while there.2 locations in Raton
3 locations in Raton
Filters
Reviews
6.0 Okay
May 2021
Pros:
Very clean car .Cons:
The car I rented had a screw in the front tire I found on inspection. It took them almost an hour to bring me my replacement ( they kept saying “ we’re understaffed) . The car rental cost more than my airline ticket. I rent cars frequently for work and I’ve never been charged more for a rental. Would NOT recommend.2.0 Poor
Feb 2021
Pros:
NoCons:
Make sure the have a car when you get there to pick it up7.2 Good
Oct 2020
Cons:
When I pick the car up they told me that I will get my deposit back when they check the car in, and that was a lie I still don't have my money back. But it is what it is4.0 Mediocre
Oct 2020
Pros:
I had a 9a pickup reservation. Car was not ready! I wasn’t able to leave with car until 10:20a I was told I’d get a final email Receipt for rental. It’s been two days and no final invoice.Cons:
Be prepared. Do what you say you will do.9.6 Wonderful
Sep 2019
Pros:
Although they were very busy on a Saturday morning, the staff were friendly, helpful and efficient.8.8 Very good
Jan 2019
Pros:
Very clean and gas efficient. Easy check-in.Cons:
Wiper Blades needed replacing, Keyless entry off.Pick-up location | Raton |
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Car types | Van |
Rental locations | 1 |
Airport locations | 1 |