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Passenger van |
Premium |
SUV |
Full-size |
Standard |
Luxury |
2 locations in Shelton
Filters
Reviews
2.0 Poor
Feb 2024
2.0 Poor
Mar 2021
Pros:
Not much - the rep at the satelite pickup location doesn't answer phone calls. He said I could extend the rental as needed. When an extension was necessary he again was not reachable by phone. I had to call a main location who informed me that if I didn't return the car at 2pm on Friday and kept it until Monday (when my vehicle would be ready as per the delay from the autobody) I would incur a $56/day rate (up from the $40/day I had already paid) plus a $250-300 surcharge because I booked through Kayak, they were unable to extend the existing reservation. When I inquired about creating a new booking direct with them from drop off time until Monday they said that would cost me an additional $500.00. I contacted my insurance agent who suggested I call customer service to have them call Hertz on my behalf to negotiate a more reasonable rate, Hertz told the insurance adjuster "they would not discuss my business with him." The adjuster was able to secure me a new rental with Enterprise for $159 through the weekend, however due to Covid Enterprise would not pick me up from drop off at Hertz. I had to hire a taxi service to get from Hertz to Enterprise. All of this was extremely unnecessary. I will never book another Hertz rental again.Cons:
Everything - Hertz had every opportunity to provide better customer service, competitive rates and to be more accommodating.10.0 Wonderful
Jul 2019
Pros:
Staff was friendly, helpful, awesomeCons:
Car was ready on time, mint condition, great car, great priceOne location in Shelton
6 locations in Shelton
Filters
Reviews
2.0 Poor
May 2024
10.0 Wonderful
Dec 2023
3.2 Poor
Aug 2020
Pros:
Staff was friendly and helpfulCons:
Car was dirty, gas tank was empty, no one there when car returned during business hours2.0 Poor
Sep 2018
Cons:
Did not honor my reservation and did not have a car available for me to rent when I arrived. Made no effort to call me before they gave the car I reserved to someone else. Staff were inconsiderate and lack basic customer service skills. Went to Sixt on RT 34 and was able to rent a car there and treated like a customer should be. Don;t waste your time at this facility.One location in Shelton
Filters
Reviews
2.0 Poor
Sep 2022
2.0 Poor
Dec 2020
Pros:
Staff was niceCons:
Company has hidden fees and charges your not made aware of until days after you return the vehicle, like not being able to cross state lines. If I knew ahead of time I would not have rented here and won't ever again. Shady and sneaky.10.0 Wonderful
Aug 2019
Pros:
Friendly Staff Easy pick up and drop off. Car very clean.Cons:
Nothing10.0 Wonderful
Jul 2019
Pros:
Clean car. Nice and helpful staffCons:
NothingAlong with an 8 passenger van, rental companies in Shelton offer 7 passenger vans.
Pick-up location | Shelton |
---|---|
Car types | Van |
Rental locations | 2 |
Airport locations | 0 |