Left late. Crowded like cattle. Standing and waiting. Food on board getting worse.
Left late. Crowded like cattle. Standing and waiting. Food on board getting worse.
I couldn’t select my seat until I checked in at the airport. Extremely difficult to talk to a customer service representative. Also, the gate announcement doesn’t appear until less than an hour before boarding.
Our flight was delayed by over 6 hours. We then had to deplane, stay overnight in a hotel then fly out the next day, 23 hours late.
The seats were uncomfortable. It was an old plane. The crew could have been more hospitable.
My luggage never arrived to Zurich. They can't confirm when it will arrive
Air hostess delayed providing food and then pulled away the tray before i finished eating
The FA told me that the dinner was vegetable curry which turned out to be vegetarian (tofu) which I don’t care for but that was the only disappointing part of my trip.
We have business class seats from Los Angeles to London. The crew is friendly and provided great service. The flight was very comfortable and very smooth. Will use this airlines again in the future.
Updates from pilots about delays would make them less frustrating.
Never got on this AA flight since British Airways delayed my original flight 29 hours