Quality Inn & Suites Mall of America - MSP Airport

2Poor

Stacy, Sep 2023

My kids and I pulled into the lot, there was a cop driving slowly through the lot checking all the broken down cars. Stopped at one car and the large group of people gathered at one of the exits went out to argue with the cop. Every exit had large groups of people just hanging out on at the door. Drove around to the front and there was a homeless guy sleeping right outside the front lobby door. My boys and I refused to get out of the car, there was no way we even felt safe enough to walk in let alone stay there or leave my car parked outside for the night. Quick made another hotel reservation for that night. I’d rather lose the $135 than put myself and my boys at risk.

1.9Poor

Anonymous, Jul 2021

We stayed 3 nights. The room was dirty, permenant marker on the wall, shoe marks on the wall by the bed, hair in the shower, mildew in the entire bathroom. The hair dryer was melted. One night it smelled like pot in the hallway by our room, supposed to be smoke free. Garbage in the hallways that stayed there the entire trip. In 3 days we were never brought fresh towels or was our room checked on and beds made. Parking lot and outside of motel was a mess. Looks like property owner doesn’t care.

5.4Fair

Anonymous, Mar 2020

Pros. Bed was comfortable

Cons. Only about 2/3 of the lights in the room worked. There was no TV in the bedroom. the room was missing a lot of the switches to turn on the lights. There was a lot of questionable activities going on in and around the location. The hotel is need of some serious remodeling

3.1Poor

Anonymous, Aug 2018

Pros. Close to mall of America

Cons. Dirty, weird smells, employees weren’t interested in workin

8Very good

Anonymous, Mar 2018

Pros. The beds were great and tv entertainment was very good also breakfast was satisfactory

Cons. The shower was plugged and the air conditioner filter was clogged and lastly the pool and hot tub had far too much chlorine the high content of chlorine was affecting the enjoyment of the pool and hot tub our eyes were watering

10Wonderful

Melanie, Jan 2017

Pros. We stayed so close to Mall of America, and there was a Denny's right next door open 24/7. This was good because we got in at 1:00 am. Nice pool and workout room and good breakfast. Very clean.

10Wonderful

Anonymous, Aug 2016

Pros. Room had new carpet and bed very comfortable. Everything was clean and lighting was adequate. Breakfast crew was awesome. They kept everything available and did it cheerfully. Dining room was also very clean and with enough space to serve/seat all who arrived for breakfast. First desk was also very efficient and helpful. This hotel was in a very good location for us and we enjoyed our stay!

Cons. All rooms should be equipped with safety bars for getting in and out of the tub/shower area. It is difficult to climb out of a tub without anything to hold on to.

4.8Mediocre

Anonymous, Jul 2016

Pros. It's next to a 24/7 Denny's restaurant. They have airport shuttle and relatively close to the airport.

Cons. Didn't feel safe as we saw cops taking a report for something that happend earlier the night we arrived. Its very outdated hotel.

9.7Wonderful

Nancy, Apr 2016

Pros. I am a local who twice a year needs to escape to work on a large project. I stay in my room and work. Housekeeping was great at keeping me supplied while not interrupting and the breakfasts were a great way to start my day!

Cons. The doors shutting are LOUD. Wake a person out of a dead sleep. Would love to see some kind of softening of the frames to aid in this issue.

6Okay

Nichole, Feb 2016

Cons. Hotel had a strong smoke smell, very over whelming when we walked onto our floor. Cigarette butts lining the ground beneath our balcony.