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One location in Catania
2 locations in Catania
2 locations in Catania
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Reviews
10.0 Wonderful
May 2024
2.0 Poor
Jun 2017
Pros:
NorhingCons:
We had to wait almost 2 hours for the car The car was extremely dirty, full of dust and hairs We reserved for €420 we ended paying €650 without insurance, just local taxes..... they told us, we even have the car full of diesel if we didn't would be €159 more We reserved a Mercedes we were given a ford. Not luxury at all.One location in Catania
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6.4 Okay
Mar 2018
Cons:
I didn’t like that they want you to take their insurance even though I bought insurance through Kayak. They pressure me on it for about 5 mins trying to convince me to pay more. I didn’t get the size car I paid for2 locations in Catania
4 locations in Catania
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Reviews
2.0 Poor
Oct 2022
6.0 Okay
Oct 2022
5.2 Fair
Oct 2019
Cons:
Rental car counter added insurance and other charges we didn’t ask for. After a lengthy delay to return the car in Palermo, they charged us for an additional day.2.0 Poor
Aug 2017
Cons:
No one answered the phone at Hertz in Catania for two days (these were weekdays). Another set of friends had the same experience. Our third couple waited over 3 hours for their car in Catania. I rented from Avis instead. Never again Hertz.6.8 Okay
Sep 2016
Pros:
love the car exterior was a little dirty, i didn't really care interior spotless employees very helpfulCons:
very long wait in catania, well over an hour2 locations in Catania
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Reviews
2.0 Poor
Apr 2024
10.0 Wonderful
Oct 2016
Pros:
It was nice to have a Wifi option, could be a bit less expensive however.staff was corteous and efficient.Cons:
Lower cost options for the WiFi accessory would be nice, however a convenient option for sure.5.2 Fair
Oct 2016
Pros:
We did an upgrade to an Audi A3 cabrio. Excellent car! Giving the car back after was very fast and simple. Quick inspection and handed the key back. took less than 7 minutes!Cons:
We had to wait 2 hours from when we arrived at the Europecar to finally get the car. The car they first wanted to give us had extremely wet seats like someone left eh roof opened while it rained for a long time. They said it would take 30 mins to change to another car as they needed to wash it, fill it with fuel. We got the car and it was night time so we couldn't really see. But the next morning we realised the car was very dirty, not washed at all. I took some photos and sent them an email. Never got a reply. We also had a problem with the roof and tried to call them once and was on hold for 30 mins and no-one answered.6.4 Okay
Sep 2016
Pros:
The staff in the car park where more accommodating and helpful than the staff at front desk.Cons:
The sales pitch that goes on even after booking for extra insurance meant a simple pick up lasted almost an hour. The impression that I would have to cover the first 800 Euro's, even though I had requested extra insurance, the statement that I would still be charged for paperwork, and that I should invest in extra insurances. They also did not offer any flexibility in the drop off time.One location in Catania