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4 locations in El Paso
Filters
Reviews
10.0 Wonderful
Mar 2024
2.0 Poor
Mar 2024
6.0 Okay
Feb 2024
2.0 Poor
Jan 2024
10.0 Wonderful
Dec 2023
10.0 Wonderful
Dec 2023
One location in El Paso
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Reviews
10.0 Wonderful
Apr 2017
Pros:
Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!Cons:
n/a10.0 Wonderful
Mar 2017
Pros:
The staff in the pickup and return area is very courteous and helpful. The car was exceptionally clean.Cons:
Telephone service, needs work. Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them. In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.5.6 Fair
Jan 2017
Pros:
Picking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!Cons:
Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!9.6 Wonderful
Jan 2017
Pros:
I loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.6.0 Okay
Dec 2016
Pros:
The car was new and perfectCons:
I used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill. I paid because of my rush to take my flight but I don't think this is correct.10.0 Wonderful
Dec 2016
Pros:
Good service, quick and easy pick up and drop off.Cons:
Cost of rental was higher than preferred but lower than competitors.3 locations in El Paso
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8.0 Very good
Jan 2024
10.0 Wonderful
Apr 2021
Pros:
Lady who assisted us was very HELPFUL! Thank youCons:
Wish it was cleaned better. Mostly with COVID happening9.6 Wonderful
Oct 2020
Cons:
Nothing4.8 Mediocre
Sep 2019
Pros:
The drop off was great, staff was friendly enoughCons:
I originally rented a sedan for the reason to be easy on gas, the one I reserved was gone, the other sedan they had needed an oil change which didn't make much sense since the plave was inside a car shop, so they ended up upgrading us to an SUV free of charge...it was horrible on gas, constantly nee2.0 Poor
May 2019
Cons:
They do not accept cash. Legal tender for ALL debts public and private. This is wrong and unamerican. More socialist controls of us and our privacy.6.0 Okay
Oct 2018
Cons:
Long wait for a car in the garage.One location in El Paso
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Reviews
6.4 Okay
Sep 2016
Pros:
Car was clean and reliable. I drove a compact a little over 500 miles.Cons:
The fact that I got a credit card bill for over a hundred dollars more than what I had signed for at the time of the pickup. If I had not checked I could have been stiffed with the a rate almost equivalent to a plane ticket. Had to call and was told the computer system overcharged.