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Pros. Full breakfast with grill order dishes included, New hotel so fresh and clean.
Cons. On edge of tourist area so had to walk a few blocks to most interesting shopping/eating.
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How is the hotel's customer service?
Guests have praised the very friendly and helpful staff, with professional service and good English proficiency.
What are the common concerns about the hotel's cleanliness?
Some guests mentioned that the pillows smelled and that room cleaning and towel requests were not promptly addressed, possibly due to pandemic-related service adjustments.
What are the unique amenities offered by the hotel?
The hotel provides access to Netflix on the TV, and it offers a variety of services such as car rental, tour desk, and room service, along with practical facilities like an ATM on-site and key card access.
Is parking available at the hotel?
The hotel offers parking and shuttle services for an additional charge, providing convenient options for guests with vehicles.
When is the best time to visit the hotel?
Visiting during non-pandemic times may ensure a more typical level of service, including regular room cleaning and prompt fulfillment of guest requests.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Room Change if Needed
Some guests were able to change rooms upon request, so don't hesitate to ask if you encounter any issues with your initial room.
Check for Cleanliness and Maintenance
Some guests mentioned issues with cleanliness and maintenance, so it's advisable to check the room upon arrival and report any concerns to the staff promptly.
Verify the Hotel's Existence
One guest reported difficulty finding the hotel, so it's recommended to double-check the hotel's location and address before arrival.
Inquire About Housekeeping Services
Some guests mentioned that room cleaning and towel requests were not consistent, especially during the pandemic, so it's advisable to inquire about housekeeping services and frequency upon check-in.
Take Advantage of Central Location
The hotel's central location within the old quarter was highlighted as a positive aspect by some guests, providing easy access to various attractions and dining options.
Engage with the Helpful Staff
The staff received numerous positive comments for being friendly, professional, and English-speaking, so don't hesitate to engage with them for assistance or local recommendations.
Be Mindful of Odor Concerns
A guest mentioned issues with pillow odor, so if you are sensitive to smells, it may be helpful to inquire about pillow options or request a room with non-feather pillows.
Confirm Availability of Amenities
Some guests reported that certain amenities, such as towels, had to be requested, so it's advisable to confirm the availability of essential amenities upon check-in.
Explore Nearby Attractions
The hotel is conveniently located near various attractions, including Dong Xuan Market, Bach Ma Temple, and the Hanoi Old Quarter, making it easy to explore the area on foot.
Consider the Pandemic Impact
Keep in mind that some services may be impacted by the pandemic, as reported by guests, so it's helpful to manage expectations regarding certain hotel services.
Check-in/Check-out | Check in anytime after 1:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | March |
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High season | March |
Average price (weeknight) | $87 |
Hanoi Genial Hotel is located at 56 Hang Dau Street, Dong Xuan Ward in Hoan Kiem, 2.6 miles from the center of Hanoi. Dong Xuan Market is the closest landmark to Hanoi Genial Hotel.
Check-in time is 1:00 PM and check-out time is 12:00 PM at Hanoi Genial Hotel.
Yes, Hanoi Genial Hotel offers free Wi-Fi.
Hanoi Genial Hotel is 13 miles from Hanoi Noibai. Hanoi Genial Hotel is 58.5 miles from Haiphong Catbi.
KAYAK scours the web for all room deals available at Hanoi Genial Hotel in Hanoi and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hanoi Genial Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hanoi Genial Hotel.
Value for money | 8.8 |
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Distance to city center | 2.6 mi |
Nearest Airport | Hanoi Noibai |
Distance to airport | 12.8 mi |