Hotel Ease Tsuen Wan

4Mediocre

Jing, Sep 2023

This hotel was incredibly disappointing. The rooms are as a majority of reviewers state filthy, as aside from a few cleaning staff who were pleasant and did their jobs, do not clean rooms whatsoever between different guest stays. I used wetwipes when we arrived on the 20th floor and each one picked up so much dust and dirt they turned brown/black. Lights, desk surface, television, side table, drawers, clothing rack were all filthy to a degree I've never seen before in a hotel. Rooms on this floor were never vacuumed at all. Thick dust would settle on every surface overnight. In terms of storage, there is literally nowhere to put your clothes. There are no cupboards or wardrobes in the room, so you only have a clothing/shoe rack to put your clothes on, which isn't enough for two people, so effectively you need to live out of a suitcase. One night around 4am a guest became noisy and violent on our floor and the reception staff did nothing until a second time we called - staff were sent. After a 3rd call - the police were finally called and calmed the situation. At which point this persons many children starting playing/screaming at 7am on our floor. We received no apologies from staff and when making a noise complaint were told that guest was a long term guest so could not be moved - therefore WE had to move room instead. Thankfully the room we moved to was less dusty, looked after by better staff. There is a hotel shuttle which leaves quite timely every 30 minutes from the hotel to the nearest MRT - however upon returning, the shuttle does not wait and left early once before the designated time which was extremely frustrating. Upon departing being partially disabled meant it would have been convenient to use the lift to get heavy luggage to street level, despite having a disabled lift, we asked reception if we could use it and they were dismissive, saying it needed a key they didn't have to activate and they would need to leave their post to operate it. Telling us to take the stairs instead with very heavy luggage. Some of the staff just really do not care at all and have terrible attitudes. In all - the only good thing was the comfort of the very large king size bed and the excellent rain showers, but that doesn't offset all the rest of the terrible experience we had. Do not stay here.