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No locations in Playa del Carmen
Locations in Playa del Carmen
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Reviews
2.0 Poor
May 2024
2.0 Poor
Apr 2024
6.0 Okay
Apr 2024
4.0 Mediocre
Apr 2024
10.0 Wonderful
Apr 2024
2.0 Poor
Apr 2024
6 locations in Playa del Carmen
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Reviews
4.0 Mediocre
Mar 2024
10.0 Wonderful
Jan 2020
Pros:
YES, all was good and they spoke english, a real bonus!Cons:
Pick up process was longer than expected, return was quick and easy2 locations in Playa del Carmen
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Reviews
2.0 Poor
Jan 2024
2.0 Poor
Apr 2021
Pros:
The staff were friendly.Cons:
The car wasn't there. There was no rental, the reservation wasn't honored. And even if they had had a car they would have demanded an extra $22/day in mandatory insurance that was never indicated in the rental agreement and would have priced them out no matter what.2.0 Poor
Nov 2019
Pros:
Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.Cons:
Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.2.0 Poor
Mar 2018
Cons:
They had no cars at all..2.0 Poor
Aug 2017
Pros:
they did not have a record of the reservation or the car I booked were rude and unprofessionalCons:
they did not have a record of the reservation or the car I booked were rude and unprofessional10.0 Wonderful
Apr 2017
Pros:
Russell was the best, took all insurance, had a great car for a week, received my deposit back on the spot. The I was charged less than what I was told. Could have not been better. Free ride to the airport.No locations in Playa del Carmen
Locations in Playa del Carmen
Filters
Reviews
2.0 Poor
Mar 2024
4.0 Mediocre
Mar 2024
2.0 Poor
Mar 2024
2.0 Poor
Feb 2024
4.0 Mediocre
Feb 2024
2.0 Poor
Feb 2024
One location in Playa del Carmen
Filters
Reviews
2.0 Poor
Feb 2024
3.9 Poor
Jul 2021
2.0 Poor
May 2021
Cons:
The address is not correct, the car does not exist and the price is 60 usd (instead of 41 usd) for a cheaper category of car, plus i have to pay the insurance cause they don’t accept the insurance of the credit card. It’s a fraud.2.0 Poor
May 2021
Pros:
Super rude staff (young guy)Cons:
Staff was so rude that we decided not to rent there and go somewhere else.2.0 Poor
Mar 2021
Pros:
NothingCons:
STAFF WAS EXTREMELY EXTREMELY CANNOY SAY IT ENOUGH EXTREMEEEELY RUDE! NEVER EVER AGAIN!2.0 Poor
Jan 2021
Pros:
NOTHING! They did not have a car for us! They confirmed that a reservation was made in our name but told us that since the car was not paid for in advance, car was given out to someone else. The site did not request payment at the time of reservation. They offered to give us another car for triple the cost! They told us that you should never use a third party site like Expedia or Kayak so don't waste your time making reservations with this company, they were not even sorry that we got stranded without transportation.Cons:
Honoring the reservation!One location in Playa del Carmen
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Reviews
2.0 Poor
May 2021
Pros:
NothingCons:
I saw a price online and when I went to the shop they asked me for an insurance and I had to pay double the price of the car. I’ve never had this situation in over countries2.0 Poor
Mar 2021
Pros:
They didn’t actually have any cars to rent out even though they had multiple listings online.2.0 Poor
Jan 2021
Cons:
The office is hard to find and upon return they made my wife wait outside due to Covid ( even though when we came to pick up the car we were both allowed in the office). Furthermore I waited in the office for half an hour for them to give me my paperwork after asking twice for it they kicked me out. I now have the entire $2500 deposit pending on my credit card. Meanwhile we barely caught our flight back to the states thanks to this terrible experience.One location in Playa del Carmen
Filters
Reviews
2.0 Poor
Feb 2024
2.0 Poor
Jan 2024
2.0 Poor
May 2021
Cons:
They did not have a car for me2.0 Poor
May 2021
Cons:
You should communicate more with each other. In the rental: 1) they didn't have the car at all 2) the price was much higher (from 75 to 185 dollars) I was told that you know it but do not regard it. Make it better please. We solved it directly with Hertz in the end. Have a nice day! Petr4.0 Mediocre
May 2021
Cons:
When I arrived to pick up my car rental reservation they did not have a car available and had me wait over 20mins to even get that information when they knew the entire time.2.0 Poor
Mar 2021
Pros:
NothingCons:
they didn’t have the car ,that we rented at least a month ago. And they couldn’t have cared less. We had to take a bus to get to our destination4 locations in Playa del Carmen
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Reviews
2.0 Poor
Aug 2020
Pros:
They NEVER HAVE THE CAR you order AND they try to upsell you $1000 pesos per day... THEY SUCK, NEVER RENT THERE... NEVER... You show up there and you're in a JAM if you're tight with time... They GOT YOU BY THE BALLS and upcharge...7.2 Good
Oct 2018
Cons:
The Pickup was alwals lates minimum 30 minutes moreOne location in Playa del Carmen
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Reviews
2.0 Poor
Mar 2021
Pros:
NothingCons:
Everything2.0 Poor
Mar 2021
Pros:
The pickup time was 8pm and they were already closed.Cons:
The Firefly representative was so, so rude. Not willing to help, barely wanted to talk to me even though I had a reservation.2.0 Poor
Jan 2021
Pros:
Absolutely nothing. Even with a reservation, many days in advance, there was no car for us when we arrived at the rental place. On top of that, the thrifty rental office was closed and everything was being operated through the Hertz office. Worst experience I’ve ever had.Cons:
Nothing went correctly, so technically everything could have been better.One location in Playa del Carmen
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Reviews
2.0 Poor
May 2024
One location in Playa del Carmen
Filters
Reviews
2.0 Poor
Dec 2020
Cons:
Charging to my credit card did not work. I called my bank and they said there was enough funds. So we could not rent the car and spent hours waiting for nothing.2.0 Poor
Jan 2020
Cons:
They didn’t have a car for us and left us with no car because it wasnt prepaid!!! Very stressful experience when stating holiday. Last time I book a car on kayak2.0 Poor
Jan 2020
Pros:
NothingCons:
Dollar didn't have carsnto rent out.2.0 Poor
Jan 2020
Pros:
Nothing!Cons:
The car that I rented was not available, and they wanted to give me a smaller car. They said that the price was wrong and instead of the one stated they wanted to charge about 450 dollars instead of 99.2.0 Poor
Dec 2019
Pros:
I didn't like anything. I booked a car for 100 usd for 5 days. When I arrived I was told that it is 200 usd, as the initial amount did not include taxes and service fees (100%!!!). Also the insurance was + 300 usd. So, instead of 100 it turned out to be 500. It is insane.2.0 Poor
Dec 2019
Pros:
I didn’t like anything and was very disappointedCons:
It was a real joke. The rental company asked me for 10k USD deposit to rent the car. I travel a lot and I use to rent cars all over the world and I was in shock when they asked me for this deposit. I was not renting a Ferrari or Porsche it was an economic car. I do not recommend to rent from there. The rental is managed by Firefly which has essentially bad reviews on the net.One location in Playa del Carmen
One location in Playa del Carmen
Locations in Playa del Carmen
Calle 10 Mza 24 LT 3
+52 998 886 3145
Filters
No reviews available
One location in Playa del Carmen
Locations in Playa del Carmen
Av. Constituyentes Local 1
+52 984 176 2126
Filters
No reviews available
Most popular agency | America Car Rental |
---|---|
Most popular model | Toyota HiAce |
Average price | $64/day |
Good deal | $52/day |
On average, renting a Toyota car in Playa del Carmen costs $64 per day.
You can rent Toyota HiAce, Toyota RAV4 and Toyota Yaris in Playa del Carmen.
Car rental companies in Playa del Carmen that rent Toyota cars include America Car Rental, Avis, Infinity Car Rental and MEXRENTACAR .
Renting a Toyota HiAce car in Playa del Carmen costs, on average, $97 per day.
Renting a Toyota RAV4 car in Playa del Carmen costs, on average, $17 per day.
Renting a Toyota Yaris car in Playa del Carmen costs, on average, $7 per day.
In the past 2 weeks, the cheapest Toyota car rental model to rent in Playa del Carmen was the Toyota HiAce ($99/day), followed by Toyota RAV4 ($14/day) and Toyota Yaris ($6/day).
The Toyota HiAce is the most frequently booked Toyota car rental in Playa del Carmen.
On average, renting a Toyota car in Playa del Carmen costs $445 per week ($64 per day).