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plus: service and personal assistance minus: online check-in did not work

My overall experience with Singapore Airlines is great. Will definitely fly Singapore airline again.

Good flight. Fiod was ready a bit late hence a hurry to finish before landing. Excellent crew and service

Good flight. The food was served a bit late, hence a hurry to finish before landing. Excellent crew and service

Awesome as always. I wish though the cabin for premium was upgraded.... Same old sane old :(

When boarding, after business class should be premium economy, but economy class already lined-up at the gate blocking premium economy to board. Singapore airline crew should done a better job to organize this chaos :( Thank you.

It seems paying premium economy does not make difference with economy. No priority boarding, not worthy paying extra$$$ for premium economy.

Perfect experience from boarding through to leaving the flight, comfortable and personalised service from all staff, highly recommended

They were able to assist my elderly father and myself after not being able to check in to scoot. The counter service was phenomenal. They did what they could to get us on the next plane so we could catch our Connecting flight. Scoot closed early on us so we ended up missing our flight.

They close their counter so early. I had internet issues so I couldn’t check In online . I would have made the flight but their counter was closed 5 minutes before we arrived. No way of contacting them even though I had the confirmation number and tried to check in the night before on someone else’s phone. I tried calling their customer service with no pick up. Horrible experience, I’m very unhappy with them. I hope to never fly with them ever again. It costed me almost $900.

Very comfortable Prem economy seats for a long haul flight. Had a problem with the tv that the crew fixed so was great!

The flight crew was exceptionally good. Personal needs were well met. The food choices were very nice.

Excellent. Planes are a little older and could get some refurbishment, but besides that everything was excellent.

The boarding experience was as expected and went well. The plane's economy seating plan is not designed for a positive customer experience but rather for company profit. When the passenger in front of me reclined, the distance from the screen to my face was the span of my hand (thumb tip to pinky fingertip). There is no such thing as personal space in this setting. This results in the domino effect, for when I recline the person in back of me reclines and so it goes. This is not to say that reclining is the answer as the experience is not increased, but simply managed.

Crew experience was more transnational, seats were so close together (LtoR and FtoB) that it was difficult to enjoy much of anything. When the person in front leaned back, there is no space for me. Sadly it was a flight to be endured not experienced.

we were upgraded which was a blessing and tender mercy for us. I fell the day before and was in extreme pain from knee to shoulder. Sitting in a more comfortable seat during the flight was an unexpected blessing and experience.

Lounge in pukhet not good Very nice new aircraft Super crew as nearly always with Cathay

I felt thirsty and asked the flight attendent for water, but no one came for more than half an hour.

Everything went smooth. All flights were on time No changing gates, . No changing flights . It was like a completely different airlines tha n the last time I used Cathay Pacific . The last flight, 2 months ago, I had before this one was from Philippines also . I got changed in Manila and was told it only added 2 hours onto my flight . My 20 hour return trip ended up being 30 hours return with a 10.0 hour layover in New York with no seats anywhere . Everyone was sleeping or sitting on the floor . Unlike the hotel I was given in Manila to wait for this flight home . I never thought I would use Cathay Pacific again . But I did and this time you were great! I should have complained about the flight and layover from Hell a couple months ago. Consider that I am complaining about that august/23 flight now . Thank you got the great flying experience on my way home from philippines .

Everything was good food could be better but ok for economy on my 2nd flight the head ph jack are bad you have to hold pushed in to hear anything but other then that very nice service

i liked that the flight crew noticed my discomfort with the small leg space (I'm 6'2") and offered the emergency row. The fight attendants were very friendly, a definite strength with Cebu Pacific. I didn't like the leg space in my original seating.

The seats are too cramped, there is barely enough room to shift weight. This could be easy to endure in a one-hour flight, but not more than that. The crew did not clean up shortly after meals. The tray table remained open because of the meal and ate up what is left of the little seating space. The crew were just idling by for 45 minutes before they collected the trash. The airline did not inspect carry-on luggage. Most of the passengers brought too many bags, too large and/or over the weight limit. This undermines safety and discourages those who pay extra for checked bags just to comply with the airline regulations. If the airline is not inspecting carry-on luggage, why should I pay more just to check in some bags?

Terrible, I will never ever ever attempt to fly on Cebu Pacific. I understand that it’s a cheap flight option but they take cheap experience to the next level.

The front desk and early check in was fantastic and the flight did not have any turbulence

better handling of the checked in luggage. they destroyed mine

Should’ve not separated those who checked-in online and those who checked-in at the airport

the process of paying for the excess baggage weight, the check in process and the boarding process are subhuman. this is an airline devoid of customer service

Cebu Pac has a habit of changing boarding gates. They do a lot of remote boarding. So just be attentive to the announcements, especially if it's near your boarding time.

It was a low cost flight, so no high expectations. The experience was average.

Crew was very helpful because I used a wheelchair to get around

If you are over 170 cm, i would implore you to select an exit row or front row seat. You will not be able to sleep. Extremely uncomfortable.

My second consecutive experience of flight delay between 1.5 and close to 2hr. Resulting upsetting my biz agenda and additional expenses on local transportation to catch up

Expensive Poor check-in process staff only arrived 2h before boarding which is not a par with international standards Cabin was overly warm No seat Pocket No in seat charging No entertainment No WiFi option Slow cabin service Limited purchasing options Boarding was good Staff were presentable Flight was safe and on time

The flight attendants were not passing out soft drinks. They skipped a lot of rows and passengers were complaining.

The boarding a bit late but overall no drama. Will fly with jetstar again someday for sure.

seat legroom was quite narrow, so i could feel the person’s knees behind me.

Honestly, I Wouldn’t fly Jetstar if I had a choice.

Paid top dollar, and outrageous add ons to get squeezed into an uncomfortable seat with the least leg room possible. Probably best to avoid air travel whenever possible, maybe forever.

They lost my luggage. Doesn't exactly make the experience great.

Leg room is just too short and food costs and is not good quality. But the big issue was they said that my luggage would be transferred to the next flight, so no need for me to exit customs, get a visa and reboard. However that didn't happen and my luggage is still, 2 days later, in Denpasar. So whilst the flight went on time and was fairly average, I think that the cost vs quality is not good enough.

WiFi didn’t work on both sectors so made killing time harder - planes clean modern and good flight crew - would do again if WiFi works

6hrs fly they dont give you a glass of water from seoul to singapore need to buy drink and food plus they charge for bag on international fly is always Free 1 bag from seoul to singapore is Not a local fly you are traveling true asia same story from singapore to Bali no water drink after payment for bag drink cost more the regular airline Well never use this company again we use regular company like Delta korea japan China and even scoot parent company Singapore Air

We had 2 attempts to land at Singapore Changing during a thunderstorm. Everything was delayed by 1 hour plus.

Boarding was not accordingly after front seat, bmf then back seat. This delayed for at least 40mins or more. The staff at Jakarta can do better. Is chaos at the entry to board the plane. This tarnished Scoot reputation when everyone was talking about it.

The crew was not customer oriented at all, even confrontational . The aircraft needs more attention to detail as far as comfort, and the 1 hour sitting at the gate with no air is inexcusable

We flew on the 787 Dreamliner direct to main gate at KLIA2, quick entry via eGate and on the train 41mins after touchdown. Go well SCOOT

Was on scoot plus. The only good thing about the flight was the spacious seats. Tables and armrests were extremely dirty Food: bad Entertainment: non existent Wifi: unable to connect, then was painfully slow that we couldn’t even send messages Good thing we had a night flight, so we just slept throughout.

Not clear why boarding passes could only be issued at the counter and not through the kiosk. I had already check-in on the web, so waiting to obtain a boarding pass 1.5 hours before the actual flight defeats the purpose of early web check-in.

no charging point. food offering is limited and very much on the budget line. Overall is not satisfying for such a price and duration of flight.

We were delayed, but there was never any update given. Everyone was standing at the gate as boarding was supposed to commence at 13:10 for a 13:55 flight. We didn't actually start getting on the shuttles to the plane, until after 14:00. No updates, no information given at all.