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I wish the flight attendant was a little bit kinder

Luggage took nearly 2 hours to come out. Terrible airport service in Malaga.

Crew was great, captain included. Food was scarce, bread was not fresh. seats were very tight, backing seat to sleep disturbs customers. No leg room. earphones uncomfortable. Your extra charges for bags is very problematic for the industry as a whole, leave that for Ryan air. The short flight valencia munich seemed a downgrade for lufthansa, I mean seriously! charging for drinks - real cheap. So overall the price was too high for quality of adveture.

You only get a chocolate square and small bottle of water.!

Horrible they wouldn’t let my wife and daughter board the plane. They stated there was an issue with her visa when she clearly showed them how to look it up online. This resulted in her missing her flight and having to buy a different airline ticket for the same day in which clearly there was no problem.

Overall experience is good with boarding and food. There was no entertainment provided on a leg that made it bit harder.

Le personnel attentionné et trilingue, la tranquillité du vol. Aucun aspect négatif

Lufthansa lost our luggage. After a lot of chasing on our part we got it back. The main problem is that there was no office in Bogota to help us outside of flighttimes. The customer service phone lines had no data on our luggage. I think Lufthansa need to invest in managing communications over lost luggage or this will end with everyone taking more luggage out of hold.

Budget airline feeling. Bad food, no drinks stingy to give even water

One of the worst experiences. Some of the Staff was really unfriendly and rude. I was freezing and I asked for an extra blanket and one of the stewardess told me that it’s only one for each passenger and then I asked another one and thank God she gave me one. The food was very poor. They offered meal as soon as we took off and then nothing for 7-8 hours. Then they gave a tiny snack something like crackers and one hour before landing they gave us another snack.

Everything went according to plan. Check in, boarding etc all were very efficient.

Left on time and arrived on time both ways, thank you

It is standard with Ryanair, as FF with Ryanair you dont expect too much, and Ryanair never disappoints. At least it is reliable.

Very unpleasant staff, disgusting service, ignoring requests, refusal to help

Flights were on time. The crew was efficient and friendly.

Is good airline but their check in process is not simple

Largas colas para el check-in, por seguridad, sin explicación, el equipaje de mano pequeño tuvo que pasar a bodega,

I didn't like. The seats and the floor were very dirty and it is not the first time

Boarding at Arrecife was commended way too early. Far too long for elderly to be kept standing on their feet. Otherwise we’ll done to all staff.