The wine was low quality Finnair label stuff in small bottles and only one small bottle each. Embarassinng. A competing airline served me two generous glasses of a nice South African Shiraz from regular wine bottles, a Beck's beer, and a generous Dewar's White Label on the rocks. Cabin service was good and polite, plane interior was beautiful, but cramped.
The wine was low quality Finnair label stuff in small bottles and only one small bottle each. Embarassinng. A competing airline served me two generous glasses of a nice South African Shiraz from regular wine bottles, a Beck's beer, and a generous Dewar's White Label on the rocks. Cabin service was good and polite, plane interior was beautiful, but cramped.
All good- I love BA and the professionalism of the crew and pilots.
Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.
It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope
Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate
The flight was Finnair but there was no indications anywhere that the checkin was for Finnair also. There was no one to ask. I think at a minimum they should list the code shares so people don’t stand in the wrong line for an hour.
I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.
Flight ok, but me and other two passengers didn’t have connection with the entertainment in our seats. So, no movies, no games, no music… for 9 hours. The crew just told us that there’s nothing they can do but I noticed during the flight that there were empty seats, so they could have offered to us to change seats. Customer service could be better.
Had a nice flight to London on BA will fly with them again in the future
Finnair cancelled my flight 12 hours prior to leaving for Helsinki. They stated there were mechanical problems. I had to scurry around to find a new flight that would meet my needs for arrival in Helsinki. Luckily I was able to find alternate transportation through Lufthansa/United.
Crew was super courteous and helpful. Food quality was not so good. Most of the movies were old.
seats are too tight and uncomfortable everything else went well.
Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!
SO disappointing. I spent so much money on this ticket, for them to cancel and not be able to rebook me in time. They were very unhelpful, and condescending throughout the whole Swiss airport. Will not be flying again.
The plane was so hot upon boarding. Their boarding process was so unnecessarily long. Service was subpar.
Everything from the price to online checkin and the flight being on time to the crew and food was very good. The comfort level is fine--the seats are very close to each other in Economy. But I guess you get what you pay for.
I guess just the food, but besides, amazing experience flying with swiss
Horrible experience. I was apparently picked at random for a security screening - that was the most demeaning experience I have had in my life with a guy poking and prodding and having me take off my shoes, move up my pants so he could swab my legs - telling me I couldn't bring more than some quantity of cookies - I had 3 boxes of cookies in my luggage. In the end he did let me keep them but that was really uncalled for. Harrassment in the name of security.
They went out of their way. It was very clean and friendly.
Liked being hydrated. Carryon weight was limited for cold weather clothes that are heavy... could test to improve if possible.
Will try to not fly with them again. Delays because of weather but got redirected to an airport where I could not make connection.
Staff didn’t care in business class. Closed the door on my mom while she was on the jetbridge and flight attendant told me she would make it from the connecting flight. They lied. My luggage was damaged on arrival. No success in filing damage claim.
Crew was super rude in business class. Not friendly or helpful. Luggage was damaged and was told to file with United and that was unsuccessful.
The connection at Frankfurt was chaotic and nearly missed the flight to Atlanta. They made was wait for busses to transfer and it took ages
There was a screaming child just behind our seats. This prevented us from getting any sleep during the night!!
my flight was at 3:45 after that they delayed to 4:40 I have transit from Chicago to Frankfurt and Frankfurt to vina airport from vina to Erbil buy the Time I come to Frankfort my other flight left me I have to stay at airport all day with my 5 kids ask for help no one help me I spent at airport almost $450 just for food was horrible flight ever I call and ask for hotel from united customer service they been telling me we can’t provide any hotel I need some refund or fixed my flight when I return to America need some one respond my email
My experience would have been greatly improved by arriving on time to connect to my Porto flight. The staff that dealt with the aftermath of the late arrival evidently booked my group into a hotel in Frankfurt. This reduced my time in Porto Portugal a day and half. I do want to commend Jorge Klein for his hard work. He spent a great deal.of time trying to rebook the flight and he eventually did rebook for the next day and did provide accommodations for me overnight. This was a big issue for me and the group I traveled. The rest of the trip was good.
Not your fault…..didn’t get my drink until just before landing….bumpy flight.
Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.
We liked the direct flight from Frankfurt to Orlando, however, it was a little confusing as I thought I was traveling with Lufthansa from Izmir- Frankfurt-Orlando. We were not able to check in online twenty-four hours before the flight from Izmir. One lady in our group wanted to check two suitcases in Izmir, but was not allowed to do so. She was allowed to take the extra bag into the cablin. Others in our group were able to check two bags. In Frankfurt several in our group were given stand-by boarding tickets, which worried them. Everyone eventually was allowed to board, but it caused them to worry. I didn't have any of those problem.
Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾
It was a short flight (1.2h), and everything went smoothly.
Due to long security check and no last call announcements from Gate staff, my family and 12 other passengers missed the flight.
3 hours delay, non comunicated until past the time of original boarding, no assistance, witnessed land crew shouting at a passenger
very delayed boarding; the crew started the service extremely late and everything felt like they didn't want to be there and do their jobs; the pilot changed her mind about landing :))))))))) and we spent 10 more minutes circling around the airport before landing, eventually!!! lack of communication = lack of professionalism. she could have said 'ladies and gentlemen, due to us having taken off very late, we have lost our landing permissions and we'll have to wait some more', but she chose to shut up. big mistake that reflects poorly on the airline and herself.
Ryanair is the worst airline in Europe and easily one of the worst in the planet
Flights were on time. The crew was efficient and friendly.
Cheap flights as you expect with Ryanair. I would take cheaper flights over entertainment and comfort for short haul travel. Main issue is usually delays at airports. In this case we landed roughly 2hr30 later than planned due to earlier delays with the plane. Not the worst I imagine
The Ryanair staff was not polite. We all travelled with the same suitcases as we departed from Thessaloniki, however they decided that for some passengers the suitcase was not the rigth one as far as the dimensions are concerned. Furthermore, one air stewardess asked passengers to close themselves the luggage cabinet in order to prove that the lugagge was not properly fitted, which i think is very unkind and unprofessional. We also had to wait outside , some metres away from the plane until last passengers came off....It was generally a dissapointing experience.
I hate Ryanair and have decided never to fly with them again, they treat you like animals on the way to slaughter and they never take responsibility for their errors and lousy service.
Largas colas para el check-in, por seguridad, sin explicación, el equipaje de mano pequeño tuvo que pasar a bodega,