STEWARDESSES WERE AWESOME! The food could be a bit better. Rice was SOGGY with gravy and the chicken was RUBBERY.
STEWARDESSES WERE AWESOME! The food could be a bit better. Rice was SOGGY with gravy and the chicken was RUBBERY.
I was treated well in first class. I have no complaints. I will definitely fly with my favourite airline again this year.
There was no music on the flights unless you came with your headset.
Their bar selection could be greatly improved; they only had one spirit option
Music would have been great and information about the flight. Meaning how high and the weather conditions.
It was good but the food was small for the duration of the flight.
I wrote to the entertainment and food OK because it was non-applicable All excellent
Checking in online still requires going on the physical check in line
I enjoyed the smooth flow and well coordinated boarding and the very courteous attitude from the cabin crew We look forward to flying with ya’ll again
Pleasant experience checking in. Seating is way too tight, especially for persons who are not petite. I thought the pilot was excellent in terms of his commentary and information. Wrong gate information on boarding passes. If I was not alert I could have lined up to board the wrong plane.
They announced at the last minute that international travelers had to checkin at counter. This created a long line and unnecessary stress.
They put me on a chair in between two men, one overweight who was almost falling on top of me, and the other was even uncomfortable because I was half falling because of what the other was pushing me. I stayed with. my feet were swollen from fluid retention and from being unable to accommodate myself. it was very uncomfortable. I asked for help but they told me that the flight was full and they couldn't help me. I got off the plane almost unable to walk due to the inflammation. and then at FLL airport I asked for help because I couldn't go to my next flight, which was a connection.
The walk from baggage claim to the taxi is very difficult for older people I will never fly into JFK again. It is physically challenging
Overall fine but both ways for this trip was delayed.
Flight was delayed by almost 5 hours. Suitcase was not loaded despite the flight being near empty (my colleagues’ suitcases did reach JFK, unlike mine). Had to argue on phone to get JetBlue to deliver the case to my hotel. Never again
The flight was excellent. The crew was welcoming and attentive.
Great! I love Jet Blue. My favorite airline! Very efficient, clean and timely.
Run out of snack choices. Why are the seats not padded for your butt? Are we sitting on blocks of wood or metal for $250-300 a pop? This ain’t spirit. Let’s get it together people
We were told that our flight would be delayed for 90+ minutes because of weather, so we went to get something to eat only to have them randomly start boarding 15 minutes after the announcement, with no warning.
Entertainment... No earphones passed out. Many including me couldn't use the TV. Legroom was good. Crew was indifferent and a bit surly. Free wifi was a nice convenience. Check in desk location was unknown. Gate number on the boarding passes was wrong.
Unfriendly gate staff and significant delay once we were on the plane.
The gate crew did try to help, however they lacked the information as to whether the flight will operate or not. Being delayed 6 hours and in a limbo on whether the flight will operate or not is not fun. The airline having staffing issues is not encouraging at all.
Multiple gate changes and significant delay leaving DFW. Made for a late arrival
The flight from DFW to chs was delayed with multiple gate changes.
Our flight was delayed by 18 hours. Poor accommodations made and no apology.
From check-in staff to in-flight staff, everyone was wonderfully kind
What an idiot at the boarding gate. Even flying First she was mean and unpleasant.
I missed this flight due to delays on my previous flight.
This flight was awful all around. Delays on the tarmac at PHL before takeoff and at the tarmac in Chicago caused me to miss my final connection. This was completely avoidable, in my opinion.
Overall, my experience with American Airlines in this trip wasn’t great. Our baggage didn’t make it on the flight to Denmark, and the baggage service (3rd party) didn’t seem to be fully connected with the American Airlines system. We ended up having to go back to the airport the next day to get our luggage back. I’m sure it would have eventually been delivered to my hotel, but I wasn’t willing to keep waiting. My return flights were good until arriving in Philadelphia. It was a nightmare to have to go through TSA check again before going to our connection. That made everything even more stressful. We then had a tarmac delay of about 25 minutes. That delay put my next connection in jeopardy in Chicago, but we still would have had just enough time. However, we had to wait about 30 minutes on the tarmac in Chicago since a plane was at the gate we needed. Even though I ran to the next gate, we missed the last leg of our flight. It was going to be 2 days before we could get another flight, so we tried to rent a car, but there was none available. Our last choice was to take an Uber and fork over $400+ for a 3 1/2 hour trip. All of the extra stress was completely avoidable if AA had been able to follow through with their obligations.