No food or entertainment because it was a short flight. Unfortunately the takeoff was delayed more than an hour
No food or entertainment because it was a short flight. Unfortunately the takeoff was delayed more than an hour
The flight left and arrived on time. the only food offered on the 5+ hour flight was a cheese sandwich. Unlike Alaska Airlines there was no information on the website regarding food at all or any option to purchasse in advance. Otherwise, it was an excellent flight.
Short flight but delayed. Since its a short flight no food or entertainment necessary
We were not given the seats we reserved. But helpful attendant at gate gave us very nice seats.
Having movies helps past time I wish going Vegas had something
First flight got cancelled. Got booked for another flight departing 3.5 hours later which ended up being 1hr delayed... The flight was good when we finally ended up flying.
Very friendly und helpful crew. Looking forward for some more flights in
My husband and I had to split seats and I did not like to seat at the window.
The flight was very smooth and comfortable. The entire flight crew was very professional and provided excellent service. Thank you.
Very smooth flight, great landing- entertainment didn’t work so well
Well....let's start from the point that I had to stay in airport for 12 hours instead of 2 that was scheduled. Poor company and even worst customer service. Never again....
The flight and boarding were easy peasy. I was traveling with my 4-year-old, so a smooth boarding experience was especially appreciated. My only piece of feedback is really about where our gate was in O'Hare. They've shoved four gates into a tiny corner of the B terminal and there isn't early enough room or seating for everyone. Not United's problem, but did dent the overall experience.
We liked the fully reclinable seats. Had center seats, so it was difficult to talk to spouse. Crew was great
Aisle chair was good and liked the foot bar preventing you from putting your foot in the isle, The breakfast on this international flight to Zurich was horrible (Europeans, specially, used to good food) may make this a dealbreaker for booking with United Airlines again. I agreed with my Spanish fellow passenger.
Dinner was okay but the breakfast was not eatable on the flight San Francisco to Zurich.
There was no screens on board AND the WiFi didn’t work. My seat was broken and couldn’t recline so I couldn’t even sleep. The flight attendants didn’t offer anything to make it more comfortable. It was such an old cramped plane, when the person in front of me reclined I couldn’t even open my tray table. All the United ads talk about guaranteeing everyone gets a screen!
The Wi-Fi was unavailable on this flight for some reason.
The flight was delayed almost 2 hours. Bad customer service etc. I will never fly Luthansa. Ever!!!
On time take off…US cabins look tired and need of refresh!
Fine. Though no food or entertainment so the survey needs to be updated with those options.