Low season | January |
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High season | September |
Cheapest flight | $363 |
Newer Aircraft have more amenities, but the JAL flight crew and ground staff are top tier and provided the best customer experience I've ever had on a flight!
Newer Aircraft have more amenities, but the JAL flight crew and ground staff are top tier and provided the best customer experience I've ever had on a flight!
Delay 14 hours! Missed all connections and had to fly different airline the next day.
Excellent. Attendants served preflight drinks and were courteous and nice.
It was great! It’s been awhile since I’ve flown American but this most recent experience reminded me how much I enjoy flying American. Organized. Informative. Efficient. Friendly. Can’t ask for much more, except my luggage got dinged up a bit. But that could have been the airport.
It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!
The inability to be flexible when you need to change a Basic Economy flight, when your company demands you book through a third party, causes raw feelings about the whole experience. A major airline should realize business and personal plans change all the time. I must save my company money on travel. Even if you have to charge me for the change, I get it. But being so rigid with a policy is not the best customer service.
American dropped the ball on this flight. It was canceled after waiting on the tarmac for 6 hours. American airline was so greedy that they open the door after close, delayed our flight then caused the pilot to over 14 hours limit if they were to fly to Phoenix. So more delays and finally flight canceled. Horrible experience with American Airline in Philadelphia.
They took away my first class ticket for my plane ride from Ickx to Tucson because they’re plane was late getting there. They offered me nothing in return
Terrible customer service playing as usual was late and the Denver tried to get to a bus, but it already scheduled for service to Fort Collins, but because they could not help me at all at the baggage service desk. I missed the bus by one minute after they kept me arguing about how to handle my bag which have not gotten onto the carousel, Customer Service and Denver at the baggage claim customer service had the nerve to say she did not fly the plane and the responsibility of the bag was all mine. Pathetic.
From check-in staff to in-flight staff, everyone was wonderfully kind