On time departure, smooth trip, flight attendant told through passengers the gate we would arrive at and the gate our outbound flight was departing from. Early arrival
On time departure, smooth trip, flight attendant told through passengers the gate we would arrive at and the gate our outbound flight was departing from. Early arrival
I love the free wifi and headrest screens. I would consider Delta even more because of this but the seats aren't so great. The snacks aren't very good in my opinion. I bought a Bloody Mary and that was great! So just be comfortable with better snacks and the airline world will be yours.
Temperature in the plane was quite warm for the entire flight - actually just outright hot making for an unoleay4 hours. Crew either couldn’t or wouldn’t do anything about it. No acknowledgement or apology. All passengers were commenting on how hot it was.
How about not delaying a red eye flight by 3 hours and causing a chain reaction of missed connecting flights
First class? Seriously? We got a wider seat and a little extra legroom. The plane didn’t even have TV’s. Not a huge deal, but there was nothing first class about this except the price tag.
The boarding announcement was hard to understand and I almost missed getting on board because of the garbled announcement.
Boarding started almost 20 minutes late with no explanation. Then the take off was delayed by 15 minutes with no update or explanation from the captain which was very stressful because I had a connecting flight with a very short layover. The The flight tracker on the screen at my seat was for a different flight and the QR code for the menu did not work. I asked for Sun Chips which were shown as harvest cheddar flavor on the website but the ones they gave me were salsa and I'm allergic to tomatoes and I couldn't eat them. The flight to Tulsa was okay but there was no Wi-Fi or entertainment on board which would have been nice to know
I love the food options, I don’t mind paying an extra $10-$12 for sandwiches, fruit, cheese, and crackers, and such. I’m glad they offer it!
On time departure and early arrival. Kind and professional service from flight crew
We were delayed 2 hours leaving STL. I had 20 mins from when we landed in SLC terminal A to make it to SLC terminal B. I had to actually run! thankfully I made my flight but 3/4 legs were delayed to some capacity.
Run out of snack choices. Why are the seats not padded for your butt? Are we sitting on blocks of wood or metal for $250-300 a pop? This ain’t spirit. Let’s get it together people
Going through JFK’s security is a mess. The TSA security said no shoes on the bins. So, we place our shoes in the belt and they came out all over the belt. Boarding was delayed and Flight as well.
There were multiple delays but JetBlue tried to make the boarding and departure process as quick and efficient as possible. The crew was as detached from reality as could be, meaning: not very friendly and just doing things by the numbers.
40 minute delay before take off after boarding flight. Bright lights throughout night flight due Issues with light panels. In flight Entertainment nonfunctional
Another horrible Jet Blue experience. This airline has suffered the biggest decline of all from best to worst. TVs didn’t work (again). internet was temperamental. Boarded late and couldn’t get organized to serve snacks.
I hate their constant delays! It’s as if I cannot confidently make plans for timing when I'm traveling with them. I slept through it, so all I can say is it was good.
Always delays from Boston to Salt lake but this time was very long. Don’t understand while they board the passengers and then make them sit in the plane
There was no wheelchair or wheelchair escort at the gate..unacceptable
No WiFi No TV Bag of chips I guess it could be worse.
From bag drop to boarding, it was great. In-flight is a little different. The seats were a little uncomfortable for that long of a flight. The rest of the cabin crew except for Eva was wonderful. Eva was not friendly at all. I've had to personally encounter her twice in-flight. First time was when I had to go to the lavatory in the back of the plane, and since it was the first for me to board such tiny plane, I didn't know we were using the crew toilet. She was giving me an attitude while telling me where and how to open it since it's not the regular push to open type of door. The second one was when I had to throw trash then use the lavatory again. I asked where to throw them, and unfortunately she was the only crew in the back doodling on her phone, she had to point it out to me with an attitude then told me to wait on the carpet, which I understand because I didn't realize that, but she could have been nicer. After all, I'm a paying customer, and assisting a passenger who isn't knowledgeable about the aircraft is one of the things she's there for. The rest of the experience and crew from bag drop to in-flight were excellent except for her.
Fantastic. Smooth boarding with an infant. Never experienced it with any other carriers.
This was a Lufthansa flight, not United. The CSA at the counter, Ashley, was not only incompetent, but quite rude. Me and two other PAX waited over 7 minutes standing in front of her and another CSA and they ignored us. We joked that we must have accidently taken invisibility pills. She could have at least said "I'll be with you in a moment, I'm currently....". I could go on about how rude she and the other CSAs were (whispering, not communicating with me, blaming the situation on others, etc.). She would not work for me. Then, she gave me literally the worst seat on the plane. the worst. My seat kept getting bumped (rammed twice by the crew with their carts and about every 5 minutes by someone using the bathroom), listening to the bathroom all night, crowded seat, etc.
My seat was broken. WiFi didn’t work. Gate crew at HOU were rude and condescending. Treated all the passengers badly. Bad experience, United.
First flight of the day… MINIMUM FUEL! 15 minute landing delay at HOU due to fog turned into a 2+ hour delay! Rather than circle, they had to divert to another city to refuel! Sat on tarmac at Austin to refuel. We ALL missed our connections! The crew, including pilots, were clueless. Crew was really a mess. At HOU, Untied employees were exceedingly rude to all. It was pitiful.
An hour and a half late is UNACCEPTABLE. The negative impact to our family is unconscionable. And for the price we were forced to pay...
No lounge access with “United First” ticket. False alarm about late flight, jeopardizing connection. Wrong meal. Loose power socket would not hold plug, could not charge device. In-flight access to text messaging did not work. Toilet seat on plane would not stay up.
We ended up with seats in the very back. So they did not recline. Have no idea why, we reserved and checked in very early. The isles were very narrow and the seats had very little leg room. But they did give us water, and a snack.
Check in etc was very good. As for on the plane, it was like flying in a freezer. It was so cold, i have flown for years and never been so cold on a plane. Staff on board said its always cold when flying which is a load of rubbish. They wouldnt put any heating on and now i have the flu because of this .
I’ve had a couple flights this week on United that were delayed by an hour or more
Surprisingly easy! I was hesitant to try this, but the cost swayed me. I actually felt like I had less stress than all the taxiing and possible delays that occur with short regional flights where you spend less time in the air than getting to and from the plane..
WiFi connected but only let you go to the AA website, not even text messaging worked.
The flight was excellent, provided that we had inclement weather. We departed earlier than scheduled and arrived early. There was a little turbulence, but nothing to be worried about.
pleased with overall experienced, but seats in coach are tight.
Don't often sit in 1st class. Our experience was great.
The 2 hour delay was frustrating but our crew did a great job getting us out quickly and keeping communication especially with the people who had connecting flights
The only problem experienced was a ground stop in Chicago due to weather. But the crew handled everything professionally. They prioritized rebooking those passengers who had connecting flights and then deplaning the other passengers. When the hold was lifted, they efficiently re-boarded all the passengers so that we could depart before our departure limit expired.
It was right on time and crew were very courteous
Their computers were down upon arrival to the airport. They were unable to figure out how to board us. We were delayed over an hour and a half.
Our original flight was delayed and we almost missed our layover. Fortunately they delayed the second flight as well due to the number of people being on both flights so we got lucky. But it was due to mechanical issues which was frustrating.
American always delays flight so it stressful getting the next connection
White Plains (undefined)United States
Salt Lake City (SLC)United States